Help Center

Find answers to your questions and get the support you need.

📚

Documentation

Comprehensive guides on using all DokSense features.

View Docs
💬

Email Support

Get help from our support team via email.

Contact Us
💻

Enterprise Support

Dedicated support for enterprise customers.

Learn More

Frequently Asked Questions

Getting Started

How do I upload a document?

Simply drag and drop your document into the upload area or click to browse files. We support PDF, Word, and image formats.

What file formats are supported?

DokSense supports PDF, Word (.doc, .docx), text files, and images (for OCR processing).

How long does analysis take?

Most documents are analyzed in under 2 minutes. Larger documents may take slightly longer.

Features & Usage

Can I compare two documents?

Yes! Upload two documents and select the comparison feature to identify differences, conflicts, and changes.

What languages are supported?

DokSense supports 40+ languages including English, German, French, Spanish, Chinese, and more.

Can I export the analysis results?

Yes, you can export results as PDF reports, Word documents, or structured data formats.

Security & Privacy

Is my data secure?

Absolutely. We use enterprise-grade encryption and never share your documents with third parties.

Are my documents used for AI training?

No. Your documents are never used for AI training. Complete privacy is guaranteed.

Where is my data stored?

Data is stored in secure EU data centers with full GDPR compliance.

Billing & Plans

Can I cancel my subscription?

Yes, you can cancel anytime. Your access continues until the end of your billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscriptions. See our refund policy for details.

How do I upgrade my plan?

You can upgrade anytime from your account settings. The change takes effect immediately.

Still Need Help?

Our support team is here to assist you.

Email Support

  • Email: support@komparedocs.eu
  • Response Time: Within 24 hours
  • Hours: Monday-Friday

Enterprise Support

  • Dedicated Manager
  • Priority Response
  • SLA Guaranteed